Get in Touch
Following the latest Government advice, we have now taken the difficult decision for our staff to work from home with immediate effect.
In addition to the health and wellbeing of our staff, our priorities remain in providing clients and potential customers with the same high levels of service that you’ve always received.
For this reason, whilst the NC Stirling team are working from home, we would ask that you contact your existing Client Broker or Account Director on their direct dial number below:
Contact Details| James Watt – Branch Director | 0141 428 4954 |
| Lee Murray – Client Broker | 0141 428 4953 |
| Fiona Perrie – Client Broker | 0141 428 4951 |
| Ruby Telfer – Client Broker | 0141 428 4950 |
To report a new claim, please consult your existing policy and use the claims helpline numbers to report the incident directly. If you are unable to obtain this number or wish to discuss an on-going claim, please contact Phil or Marissa directly on the numbers below:
Claims Department
Contact Details| Phil Lakey – Claims Director | 0191 440 8072 |
| Marissa Lewins – Claims Broker | 0191 440 8056 |
New Business
Both James and Lee within the NC Stirling team can help with new business enquiries. To discuss your enquiry in more detail, you can contact one of them directly or request a call back using the form below and James or Lee will be in touch to discuss your needs in more detail.
You can also contact us via email at you2us@ncstirling.co.uk with enquiries to this address dealt with within 1 working day.
Working from Home / Temporary Closure of Your Business
On the subject of working from home, if you are also considering this action or even looking into a temporary closure of your business, please let us know immediately (or your current broker if NC Stirling isn’t currently your sole broker). This will allow us (them) to inform your insurers of this material fact and ensure that cover remains in force.
Thank you for your understanding during this difficult period.
166 Buchanan Street
City Centre
Glasgow
G1 2LW
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It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.